How to File an Auto Claim

In the event of an accident:

  1. Report the accident to the police.
  2. Obtain information about the other people involved in the accident such as:
    1. Names, addresses, and phone numbers;
    2. Insurance company;
    3. Type of vehicle; and
    4. Auto and drivers license numbers.
  3. Have your vehicle towed to the nearest repair shop if the vehicle is not driveable. Do not authorize repairs until the claims adjuster gives you the authority to do so.
  4. Call us to report the accident.

In the event of a windshield, vandalism, or theft loss:

  1. Report the vandalism loss or theft to the police.
  2. Call us to report a loss.

After we report the claim to the insurance company, the claims adjuster will:

  1. Contact you to request details of the accident and repair
  2. Arrange for an appraiser to inspect the damages of vehicles that are not drivable or extensively damaged.
  3. Contact you for a settlement.
  4. Deal directly with the others involved in the accident.

You should not talk to others involved in the accident, but refer them to your claims adjuster.